This Policy applies as between you, the User of this Web Site and
Home Care Academy the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
At Home Care Academy, we are committed to safeguarding the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Please read this policy carefully to understand our practices regarding your personal data. By accessing or using home-care-academy.learnworlds.com, you acknowledge that you have read and understood this policy.
Account: Refers to the personal information, payment information, and credentials used by users to access services and content on our platform.
Content: Any text, images, video, audio, or other material published on our website.
Cookie: A small text file placed on your computer by our site when you visit certain parts of the site or use certain features. See our Cookie Policy for more information.
Data: All personal data collected by Home Care Academy, including name, contact details, payment information, and usage data.
We/Us/Our: Refers to Home Care Academy, powered by Trilogy Care.
User/You: Any individual accessing our website, including course participants, caregivers, family members, or care recipients.
Without limitation, any of the following Data may be collected:
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2.1 identity data: includes your first name, last name, username, and title;
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2.2 contact data: includes your email address, postal address, and phone number;
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2.3 demographic data: includes age, gender, profession, and interests;
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2.4 contact information such as email addresses and telephone numbers;
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2.5 demographic information such as post code, preferences and interests;
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2.6 technical data: includes your IP address, browser type, operating system, and platform;
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2.7 financial data: payment card details or other payment information (if you subscribe to paid services in the future);
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2.8 usage data: includes information about how you use our website, products, and services;
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2.9 marketing and communication data: includes your preferences in receiving marketing materials from us;
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3.1 Any personal Data you submit will be retained by Home Care Academy for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
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3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
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3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
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3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
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3.4.1 internal record keeping;
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3.4.2 improvement of our products / services;
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3.4.3 transmission by email of promotional materials that may be of interest to you;
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3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
We will only process your personal data when the law allows us to. The most common grounds for processing are:
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51 Performance of a contract: When you sign up for a course or service, we need to process your data to fulfil that contract
- 5.2 Legitimate Interests: We may process your data when it is necessary for our legitimate interests (e.g., improving our platform), provided your interests and rights do not override these interests.
- 5.3 Consent: When you have given explicit consent for us to process your data for a specific purpose, such as receiving marketing communications.
- 5.4 Legal Obligation: When we need to comply with a legal or regulatory requirement.
We may share your personal data with the following third parties:
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6.1 Service providers: We use third-party providers such as payment processors, cloud storage providers, and email platforms to facilitate our services.
- 6.2 Analytics Providers: We use tools like Google Analytics to monitor user behaviour and trends to improve our platform.
- 6.3 Legal and Regulatory Authorities: If required by law, we may disclose your data to governmental or regulatory authorities.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed without authorisation. These measures include:
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7.1 Encryption: All sensitive data (e.g., financial information) is encrypted both in transit and at rest.
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7.2 Access control: Access to personal data is restricted to authorised personnel, and all employees undergo privacy training.
- 7.3 Security monitoring: We regularly monitor our systems for potential vulnerabilities and cyber threats.
Please note that no online service can guarantee absolute security. You are responsible for keeping your account credentials secure.
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, or reporting requirements. You may request that we delete your data earlier, subject to applicable legal obligations.
Under the GDPR, you have the following rights regarding your personal data:
- Access: You may request access to your personal data.
- Correction: You may ask us to correct any inaccurate or incomplete data.
- Erasure: You may request that we delete your personal data under certain circumstances (e.g., if it is no longer needed for the original purpose).
- Objection: You may object to our processing of your data based on legitimate interests, including direct marketing purposes.
- Restriction: You may request that we restrict the processing of your data in certain situations (e.g., if you contest its accuracy).
- Data Portability: You may request a copy of your personal data in a machine-readable format to transfer it to another service provider.
We use cookies to collect information about your usage of our site and improve your experience. For more details, please refer to our Cookie Policy.
As an Australian company, Home Care Academy may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar level of protection by implementing safeguards such as binding corporate rules or standard contractual clauses.
Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. The updated policy will be posted on this page, and we will notify you of significant changes via email or through notifications on our website.
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Email: HomeCareAcademy@trilogycare.com.au
Phone: 1300 459 190
Address: Level 3, 2 King Street, Bowen Hills QLD 4006
