This website,, uses cookies and similar technologies to distinguish you from other users. By using cookies, we are able to provide you with a better experience and improve our site by better understanding how you use it. Please read this Cookie Policy carefully to ensure you understand it. Your acceptance of our Cookie Policy is deemed to occur when you press the "accept" button on our cookie banner or when you have selected your preferred cookie options in our Cookie Manager and pressed the "Continue" button. If you do not agree to our Cookie Policy, please stop using our site immediately.
In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
- Cookie: A small file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site.
- Cookie Law: Refers to the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the General Data Protection Regulation (GDPR).
- Personal Data: Any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by GDPR.
- We/Us/Our: Refers to Home Care Academy, powered by Trilogy Care, an online learning platform hosted on LearnWorlds.
Our site is owned and operated by Home Care Academy, powered by Trilogy Care, and hosted by LearnWorlds, a platform provided by LearnWorlds (CY) Ltd, a company registered in Cyprus.
LearnWorlds Registered Address: Gladstonos 120, Foloune Building, 2nd Floor, B1, Limassol, 3032, Cyprus.
VAT Number: CY10380294R
LearnWorlds Contact: gdpr@learnworlds.com
3.1 Our site may place and access certain first-party cookies on your computer or device. These cookies are placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and enhance our services.
3.2 Since our platform is hosted by LearnWorlds, you may also receive third-party cookies placed by LearnWorlds and other services integrated into the platform. These cookies may include, but are not limited to, analytics, marketing, and payment processing cookies.
3.3 All cookies used by and on our site are in accordance with current Cookie Law. We may use some or all of the following types of cookies:
- Strictly Necessary Cookies: Essential for the operation of our site, including enabling you to log in, navigate the platform, and use core functions like accessing learning materials.
- Analytics Cookies: Help us understand how users interact with the site, enabling us to improve its functionality and content.
- Functionality Cookies: Allow us to remember your preferences and enhance your user experience on our site.
- Marketing/Targeting Cookies: Used to deliver tailored advertising and track engagement with marketing content.
- Third-Party Cookies: These may be placed by LearnWorlds or other third-party services such as Vimeo, Stripe, HubSpot, and others used for video hosting, payment processing, and customer service.
- Session and Persistent Cookies: Session cookies expire when you close your browser, while persistent cookies remain on your device for a predetermined period or until you delete them.
This site may use cookies from both Home Care Academy and LearnWorlds, as well as third-party cookies from integrated services. Below is a list of potential cookie categories you may encounter:
First-Party Cookies:
- XSRF-TOKEN: Ensures the security of your session.
- slim_session: Stores session data to maintain user login states.
- DPSettings: Remembers cookie consent preferences.
Third-Party Cookies (examples from LearnWorlds and integrated services):
- Google Analytics (_ga): Used to track user behaviour and site interactions.
- Vimeo Cookies: Used for video playback and analytics.
- Stripe Cookies: Used for secure payment transactions.
- HubSpot Cookies: Used for CRM and customer interaction tracking.
- Tawk.to or Freshchat: Used for live chat customer service and support functions.
Please note that this list is not exhaustive. Other cookies may be used as new features or services are added to the platform.
5.1 Before cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those cookies. By giving your consent, you enable us to provide the best possible experience and service. You may manage your cookie preferences through either our Cookie Manager or your browser settings.
5.2 When you first visit our site, you will have the option to manage your cookie preferences via our Cookie Manager. This tool allows you to allow or deny different categories of cookies (such as strictly necessary, analytics, functionality, or marketing cookies). If you change your mind later, you can adjust your preferences by revisiting the Cookie Manager.
5.3 Alternatively, you can manage your cookies through your web browser settings. Most browsers allow you to block or delete cookies from specific websites or all websites. Please note that blocking all cookies may impact the functionality of certain parts of our site. For more details, consult your browser’s help section:
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5.3.1 Google Chrome
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5.3.2 Microsoft Internet Explorer
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5.3.3 Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
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5.3.4 Safari (macOS)
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5.3.5 Safari (iOS)
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5.3.6 Mozilla Firefox
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5.3.7 Android (Please refer to your device’s documentation for manufacturers’ own browsers)
5.4 Please be aware that if you disable certain cookies—either via our Cookie Manager or your browser settings—some features of our site may not function fully or as intended.
As our platform is hosted on LearnWorlds, you may encounter cookies from third-party services used by LearnWorlds, such as those from Google Analytics, Vimeo, Stripe, HubSpot, and Tawk.to or Freshchat. These cookies are controlled by third parties and are subject to their respective privacy policies.
By using our platform, you acknowledge that third-party services integrated into LearnWorlds may set additional cookies. You can manage these cookies through our Cookie Manager or via your browser settings.
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6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
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6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
If you would like more information about how we use cookies or wish to raise any concerns, please contact us at:
Registered Address: Level 3, 2 King Street, Bowen Hills QLD 4006
Email: HomeCareAcademy@trilogycare.com.au
Phone: 1300 459 190
For more information on privacy and data protection, please refer to our Privacy Policy.
